U.S. Boiler Company has introduced the new USB-Connect smartphone application to expedite and streamline installation, service and troubleshooting of all its current and recent condensing and combi boilers. The app, which interfaces with all models of Alta, Aspen, Alpine and K2 boilers through a Bluetooth adapter, allows technicians to access the boiler control via smartphone Read more
service
This week’s episode of Beyond the Service tackles tips and tricks at cracking the code on how to deal with customers leaving bad reviews. John & Devynn are just scratching the surface with this one and will dive deeper on online reviews but you don’t want to miss this episode. https://www.youtube.com/watch?v=D5lcstgiZ_8 Read more
The Week in Review is a recap of the week — what’s trending, what’s breaking the internet on social, and what we’ve been up to. We’ll try our best to keep you up to date with the industry, social media and our travels. This past week the Mechanical Hub was at the 4th Annual Service World Read more
Navien’s comb-boiler (NCB) has had its share of criticism and praise alike but in my opinion there is one thing that gets me a little more than excited, the fact that nearly half the boiler must be removed to replace a part that is known to fail more than most other parts on the unit Read more
Field service management (FSM) and customer relationship management (CRM) are best-of-breed solutions that are essential to the work of field technicians. Both tools manage different aspects of client needs, but if they’re not working together, businesses will miss out on new opportunities and more productive work processes. So how do you synch the two? FSM Read more