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Contest recognizes outstanding customer service; Winner receives $500 cash!  Malco Products, one of the nation’s leading solution developers and manufacturers of a variety of high-quality tools for the building trades, today announced the launch of its brand-new Counterperson of the Year Contest.  Malco is looking to recognize and celebrate outstanding counter staff at its U.S. wholesale distribution locations who demonstrate Read more

Contest recognizes outstanding customer service; Winner receives $500 cash! 

Malco Products, one of the nation’s leading solution developers and manufacturers of a variety of high-quality tools for the building trades, today announced the launch of its brand-new Counterperson of the Year Contest

Malco is looking to recognize and celebrate outstanding counter staff at its U.S. wholesale distribution locations who demonstrate the same values that make Malco great: dedication to superior customer service and going above & beyond to ensure contractors have the Malco tools they need to get the job done.

There are great prizes lined up not just for the winner, but for the contractors and distributors who nominate as well:

  • The winner will receive $500 cash.
  • If the winner is nominated by a contractor, the contractor receives $100 in Malco tools of their choosing, plus the distributor/contractor team will receive lunch!
  • All qualifying nominees and nominators will receive a Malco golf shirt, hat and product catalog.

Malco is also making it easy for contractors to nominate counter staff, with 3 options to enter:

All entries must be received by Thursday, August 31, and the winner will be announced in October. Please note, this contest is only open to nominees in the United States.

For more information about Malco Products and to enter the contest, visit www.malcoproducts.com/counterperson-of-the-year

Nashville field tech enablement software provider equips HVAC leader’s nationwide dealer network with comprehensive technical services solution XOi, a leading provider of technician-focused technology solutions, announces an enhanced collaboration with Carrier, an industry leader in heating, air conditioning and refrigeration solutions. Dealers will benefit from a more streamlined experience between Carrier technical support services and distributor Read more

Nashville field tech enablement software provider equips HVAC leader’s nationwide dealer network with comprehensive technical services solution

XOi, a leading provider of technician-focused technology solutions, announces an enhanced collaboration with Carrier, an industry leader in heating, air conditioning and refrigeration solutions.

Dealers will benefit from a more streamlined experience between Carrier technical support services and distributor and dealer networks by utilizing XOi’s advanced technology for improving real-time installation or maintenance troubleshooting.

The Carrier Digital Advantage is a fully connected, incentivized ecosystem of digital tools and technologies provided to Carrier dealers and technicians. This program empowers dealers to provide best-in-class customer service by being more productive and efficient.

“The collaboration with XOi supports the Carrier Digital Advantage by empowering service teams with data insights and virtual support tools for each step in resolving service requests,” said Bob Lang, Director of Quality Assurance, Carrier. “Field technicians can quickly access resources from the Carrier support team to provide exemplary HVAC service.”

With XOi, Carrier technicians can access educational resources and equipment information to enhance efficiency and accuracy and provide exceptional customer service.

“We’re enhancing how information is shared among Carrier distributors and our dealers,” said David Kesterton, President of Mingledorff’s, a large HVAC distributor in the Southeast. “The collaboration between XOi, Carrier and our distribution team drives an even more efficient process for reporting and resolving issues in the field and keeping projects on track. Technicians have immediate access to the information they need with a tablet or smartphone. That kind of accessible, easy to navigate knowledge base helps deliver a premium customer experience.”

“Having both the distributor and Carrier technical support teams utilizing XOi brings closer alignment on field needs in real-time,” said John Holloman, Distributor Service Manager for Robert Madden Industries of Lubbock, Texas. “This enhancement to the partnership helps provide superior customer service to our dealers and each customer.”

Equipped with the data and analytics capabilities of XOi’s curb-to-curb solutions, Carrier service technicians can collect, index and analyze jobsite information and build an accessible institutional knowledge base that supports real-time decision-making.

“Expanding this collaboration to all service technicians helps Carrier contractors meet and exceed the demands of their customers,” said Aaron Salow, CEO and Founder of XOi. “The unique functionality and comprehensive communication and support XOi delivers supports Carrier’s commitment to providing an extraordinary service experience.”

XOi helps field service contractors and their teams drive productivity, elevate customer experience and help identify skilled technicians. For more information about XOi, visit https://xoi.io.

One of the biggest challenges faced by business owners is facing failure. When you’re on the right path to business ownership the last thing that you want to do is lose that. You have to choose to fail to learn in some cases, but you can easily get yourself caught in the belief that a Read more

One of the biggest challenges faced by business owners is facing failure. When you’re on the right path to business ownership the last thing that you want to do is lose that. You have to choose to fail to learn in some cases, but you can easily get yourself caught in the belief that a new business requires a LOT of funding, a youthful expression and a carefree attitude. 

It’s a myth, and yet it’s something that most people consider to be a must when owning and running a business. The number of startups that fail in their first year is high, so that doesn’t really help! You need to know the statistics to be sure that your startup isn’t going to instantly flop out. So, we’ve got a Lendio list for you in an infographic below:


Infographic Design By Lendio

https://youtu.be/Nj31KASiW7w Standard anode rods are sacrificial devices meant to protect tank water heaters from corrosion and failure. Annual maintenance on tanks is typically not carried out resulting in the depletion of the anode rod and corrosion buildup in the tank. Either replacing an old anode rod with new or replacing with a power anode rod Read more

Standard anode rods are sacrificial devices meant to protect tank water heaters from corrosion and failure. Annual maintenance on tanks is typically not carried out resulting in the depletion of the anode rod and corrosion buildup in the tank.

Either replacing an old anode rod with new or replacing with a power anode rod is a great step in doing what you can to prolong the life of a tank water heater.

Master plumber Eric Aune talks about what an anode rod is, how it works and what are some of the options for replacement.

Tools and products used in this video:

Power Anode Rod Shown: https://amzn.to/3QzdykS

Milwaukee M12 Stubby Impact Wrench 1/2″ https://amzn.to/3irIdUU

Milwaukee M18 FUEL Mid-Torque 1/2″ Impact https://amzn.to/3GXDPX2

Read more