When working in the construction or building sectors, you must never forget that you are ultimately working to keep clients happy. From residential projects to commercial and industrial jobs, a detailed strategy will be needed. You must combine elements of marketing, customer care, and quality work to achieve the desired results. Here’s all you need Read more
Customer Service
“You called the right place! How can we make you smile?” See how easy it was to catch your attention with a simple greeting? You would be surprised how often a simple acknowledgment of the customer will improve an online review. When working in the home service industry, customer service is your brand. It’s what Read more
Competition is essential for business, but it can make life challenging for company owners. In this article, we’ll discuss ways to give your business a competitive edge and encourage customers and clients to choose you. Increasing efficiency Customers today have high expectations. We live in a world where it’s possible to do almost anything at Read more
The son of an arcade owner, you could say that business ran in his blood. Born into an entrepreneurial family, Terence Chan (@the_impetus), owner, Impetus Plumbing and Heating LTD, Vancouver, British Columbia, Canada, practices networking and customer service daily to grow his business. But it didn’t come easy, at first. With a goal of becoming Read more
When working on a project, the relationship between clients and contractors can take many forms. Some clients want to be integral in the work, while others stay back. When a client-contractor relationship is difficult, it can cause several problems in the work itself. The whole experience can be made unnecessarily complicated when a contractor has Read more