Report finds resilient businesses are adopting technology, outsourcing, and focusing on customer relationships 29% of contractors plan to invest in technology this year to increase revenue, customer retention, and customer acquisition. 27% of contractors have outsourced services as a solution to streamline their processes, scale, and grow revenue Repeat customers accounted for 39% of revenue Read more
Business Strategies
Commercial contractors in the mechanical, electrical and plumbing industry have been challenged by a shortage of skilled labor for several years. In the last 18 months, a perfect storm of unprecedented circumstances — among them are COVID-19, materials shortages, materials price increases and supply chain interruptions — has exacerbated the labor gap and pushed our Read more