building trust

Written By Josh Koplin Consider this scenario: You’re online shopping, hopping from one site to another, comparing products and prices. You find a product you like, but there’s no price listed. How likely are you to reach out to the company for more information? If you’re like most consumers, you’re not going to waste your Read more

How contractors can build trust, set their teams up for success and keep customers satisfied The hard costs of inconsistent service — lost hours of billable work due to no follow-up, or unbilled time spent correcting mistakes and oversights — add up quickly for service contractors. But the true long-term damage of inconsistent service is Read more