By Heather Ripley
‘Tis the season to be charitable.
The holiday season often brings out our country’s most benevolent feelings, but it’s also a great time of year to publicize your company’s charitable donations. Many news outlets tend to focus on what local businesses are doing for the community as an example of the Christmas spirit or as part of a year-in-review story.
As a plumbing contractor, you are looking for ways to stand out from your competition, and one way to do that is to publicize your company’s volunteer spirit.
Studies also show that younger generations take a company’s charitable giving into account when making purchasing decisions, and all generations look favorably at successful companies that give back to their community.
Here are three reasons why sharing information about your company’s altruistic programs can help you stand out from the crowd and heighten your reputation.
1. Attract Customers and Retain Talent
As a public relations professional, I speak to many business owners who feel like it’s self-serving to promote their own philanthropic efforts, but our agency highly recommends it, and here’s why: recent studies show that consumers want to know how businesses are supporting good causes. According to a YouGov poll, nearly half of consumers are more likely to buy from a brand that gives to a charity, while only 5% say they are less inclined to do so.
Given those odds, touting your efforts on your social media platforms, through press releases, and on your company’s blog will attract more customers who want to support businesses that care about the issues that are important to them.
In addition to consumer interest, most employees—65%—also prefer to work for companies that value social and environmental causes. Retention experts say that employees are happier when they work for a company that shares their personal values.
Collecting donations and offering volunteer opportunities boosts your employees’ morale and helps them connect with your company and its causes on a deeper level.
2. Boost Your Reputation
As a home service company, it’s imperative that you build trust in your community. Because you work with your customers in their most intimate settings, it’s important they have faith in your work and in your judgment.
By publicizing your philanthropic efforts, potential customers can see that you care. And, if your team also volunteers for activities to help the charities you’ve chosen to support, your company and its employees become more visible in the community.
This type of public relations (PR) associates your brand name with a cause and creates a positive image in the minds of consumers when they see your company name. A great example of this kind of PR is the Dawn Saves Wildlife campaign. As a result of news articles and an intense advertising campaign, people now associate the dish soap with the protection of wildlife after oil and chemical spills, and many consumers prefer to purchase that soap over others because they support the wildlife campaign.
3. Differentiate Your Company
If you’ve ever Googled your industry to see how many competitors you have in your local market, you are aware that you are probably one of several plumbing companies in your service area.
Most likely, their marketing teams are also producing door hangers, designing cool truck wraps, and are monitoring the Search Engine Optimization (SEO) on your website to attract customers. That’s why you need to do something to differentiate your company from your competition, and that “something” involves public relations.
If you have an effective PR partner, they can help you develop stories, social media and blog posts, and press releases about your company’s good deeds and will work to garner media interest in these efforts.
This not only gets you noticed by your local media, it also improves your standing on Google’s search results—the more times your company’s name appears in links outside of your website, the higher you’ll be listed in those results.
The bottom line is that you shouldn’t be afraid to showcase your philanthropic endeavors. But you need to do it tastefully. Building a solid PR campaign or working with a professional PR team can help you differentiate your company and celebrate your efforts while avoiding the pitfalls of sounding insincere.
Heather Ripley is founder and CEO of Ripley PR, an elite, global public relations agency specializing in the franchising, skilled trades and B2B tech industries. Ripley PR has been listed by Entrepreneur Magazine as a Top Franchise PR Agency for seven consecutive years and was recently named as one of Newsweek’s America’s Best Public Relations Agencies for 2024. Heather Ripley was recently named as a 2024 PRNews Top Women honoree in the business entrepreneur category, and she was recently named as ACHR NEWS’ Top Women in HVAC. She is also the author of “NEXT LEVEL NOW: PR Secrets to Drive Explosive Growth for your Home Service Business,” which is now available on all audiobook platforms. For additional information, visit www.ripleypr.com.
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