Nobody knows when an emergency may strike. They tend to be unexpected. This can include anything from accidents, natural disasters, and the COVID-19 pandemic is another excellent example of an emergency. For any company, the emergency can be different. This can include having login issues, a security breach, or so much more. Emergencies need to Read more
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Nobody knows when an emergency may strike. They tend to be unexpected. This can include anything from accidents, natural disasters, and the COVID-19 pandemic is another excellent example of an emergency. For any company, the emergency can be different. This can include having login issues, a security breach, or so much more. Emergencies need to be taken care of as soon as possible, they’re very common and happen every day. However, this shouldn’t always have to impact customer relations.
Facebook is a great example of this as they recently had an emergency where nobody was able to access their buildings. At the same time, there was a disruption within their server center which caused outages for all of their products and services. Even though this is a tech company, they still provide a product and service that customers rely on.
No matter the type of industry, whether it be plumbing, automotive, tech, engineering, or anything else, customers need to be a priority. While it may be stressful to think about, even in the biggest emergencies, the customers still need to be helped out or else they’ll just move on to something else. Here are some great ways that your business and team members can provide excellent customer service even during emergencies.
Create talking points
It’s best to come up with realistic scenarios with you and your team and create talking points when talking to customers who may be in a complete panic. This can include emergencies that only the customers are in, but this can also include creating emergency scenarios and talking points that the company is in as well. These will help as a way to fall back on. Just ensuring your customers by stating “this is a high priority for us and we’re going to take care of it” will instantly relieve customers. You and your team need to be aware of the urgency of the situation that the customer is in. This is going to be the ultimate way to bring peace of mind during emergency maintenance to your customers.
Protect yourself and your team
Sometimes when it comes to emergencies, what really matters is staying protected. The safety of yourself and your team should be held at the highest priority. The COVID-19 pandemic was a great example as many services were temporarily shut down in order to protect employers. No amount of money is worth putting your team at risk.
Always stay prepared
Whether it’s an emergency maintenance situation, a security breach for your company’s data, or a natural disaster occurs, it’s so important to have a bootable drive for your computer so you can keep your most important company files in safety. Most businesses no matter the type will need to always have additional files that include their business’s information. This is usually uploaded to a cloud but it can also be on some sort of drive. Always look into protecting these important files through tight security.
This is going to be the best way to avoid any security breaches. Hackers will look into threatening any business, no matter the service or industry. To avoid a cyber-related emergency, always be sure to keep your network and tech completely secured.
Be open and honest with customers
Whenever a customer is reaching out, even if they are in the same stressful situation as you and your team, it’s important to be completely open and honest with your customers. Consul them on these urgent issues, even the smallest amount of information is going to help. Even if your team at the time doesn’t have any information or updates, it’s okay to let the customer know.
Do the right thing
There are going to be a lot of angry customers who may threaten to stop using your service, threaten to leave a bad review online, or anything else. While this is stressful for your business especially during an emergency, your team and agents should try to keep the customer happy or at least calmed down. Doing the right thing is always going to be important during an emergency, if you’re able to help these customers, try and do so.
Express gratitude to the team
It’s very important to express gratitude to the customers, especially those who have patience and are bearing with the business during an emergency situation. However, the team should also receive gratitude for their hard work. Trying to manage customer service during an emergency-related situation is no easy task. No matter what type of service your business provides, it’s crucial to understand how much you all achieved. Show appreciation by giving gifts so they know how important they are.
When working in the construction or building sectors, you must never forget that you are ultimately working to keep clients happy. From residential projects to commercial and industrial jobs, a detailed strategy will be needed. You must combine elements of marketing, customer care, and quality work to achieve the desired results. Here’s all you need Read more
When working in the construction or building sectors, you must never forget that you are ultimately working to keep clients happy. From residential projects to commercial and industrial jobs, a detailed strategy will be needed.
You must combine elements of marketing, customer care, and quality work to achieve the desired results. Here’s all you need to know in your bid to win more jobs and gain bigger customer lifetime values.
Provide A Comprehensive Service
The harsh reality is that the success in other aspects of running a business will fall flat if you do not provide the right services. First and foremost, you must ensure that all works are completed to the highest standards. All workers and contractors must be reliable.
All clients need to know that your commitment to the project covers elements before, during, and after the job. This should additionally extend to emergency maintenance care. When clients have peace of mind, they will have no reason to look at other contractors.
Besides, offering a wider range of services and care opens the door to upselling.
Invest In Your Digital Strategy
Even as a local service, it’s inevitable that most people will find you online. That’s because consumers can drag up information on any company within seconds. Your company needs to stand out from the crowd while also painting a positive picture of the brand.
A well-designed website and social media channel management campaign will serve you well. However, you must also use an online reputation agency to ensure all mentions on search engines and other platforms are positive. Building trust will yield more conversions.
Digital marketing also allows you to interact in two-way conversations, make sure you do.
Focus On Showing Possibilities
It’s one thing to tell a lead that you can complete the project. However, seeing is believing. As such, showing a portfolio that includes evidence of the projects you’ve completed is key. It shows the possibilities and helps clients imagine how the work can boost their lives.
In today’s climate, you no longer have to be limited to photos either. Using drone footage can create stunning videos that blow the viewer’s mind. This can create envy that makes them want to complete upgrades of their own. It underlines your credentials too.
Without the sense of excitement, you may find that leads resist their temptation.
Understand The Client
As already stated, showing the client that your work aligns with their needs is vital. Ultimately, they don’t care if you are the best company in the area. They care if you are the best company for them. When they resonate with you on a personal level, it helps.
Communication is at the heart of all successful business matters. Crucially, you must learn to listen and work on ideas that will deliver the best result for them. This means understanding their budgets. This is as well as personal preferences on blueprints and other key features.
Do this better than other contractors, and your success rates will soar.
Every industry can benefit from the latest technology, there are so many different ways to use tech, from automation to marketing and improving efficiency. There are lots of different technologies which are having an impact on the plumbing industry. Let’s explore a few of the options that are currently in demand. Smart Irrigation Smart irrigation Read more
Every industry can benefit from the latest technology, there are so many different ways to use tech, from automation to marketing and improving efficiency. There are lots of different technologies which are having an impact on the plumbing industry. Let’s explore a few of the options that are currently in demand.
Smart Irrigation
Smart irrigation is a type of technology that operates via a digital device, (for instance a wall panel connected to an app). With the use of smart irrigation technology, individuals can use their phones to control their sprinklers and set up smart timers. Users can even sync their systems with the local weather forecast. With a smart irrigation system, it’s easy to save both time and money. If you’re looking for a convenient way to take care of your yard these systems are a great option.
Tankless Water Heaters
Tankless water heaters are fast growing in popularity, an increasing number of homeowners want these devices fitted. These heaters work by instantaneously heating the water, without relying on a storage tank. When you switch on a hot water tap first the cold water goes into the heat exchanger. Next, the water is heated by an electric component or gas. The result is that these tanks offer constant hot water. There’s no need to wait for the tank to fill up with the right amount of water.
Touchless Technology
Touchless technology is in high demand in the plumbing industry, particularly touchless faucets. These work using a sensor that automatically dispenses water, when your hand is positioned underneath the faucet. These types of faucets are particularly popular for new kitchens.
Touchless taps have several benefits including improved hygiene and convenience. Plumbing services must learn about these new technologies in order to improve their products. Operating a plumbing business means keeping up with the desires of the modern consumer and providing great customer service.
Smart Pipes
Advanced water pipe tech can easily detect a burst pipe or leaking toilet. Smart pipe technology will send an alert to your phone if a leak is detected. Some of these technologies can even switch off the water supply if need be. Smart pipes work by using IoT tech that links up to your smartphone. Not only can they detect a leak, but they can also notify you about a filtration issue and save water.
Smart Toilets
Smart toilets have become very popular over the last few years, these can flush, open and close, or cleanse automatically. Some smart toilets even offer features such as air drying or heated seats. Smart plumbing products are in demand, and many of them allow consumers to conserve water. As technology advances, there are many new ways to save water and become more eco-friendly.
Plumbing businesses need to keep up with the latest tech and practices in order to remain future proof. Whether it’s using the best broaching machine, or the most eco-friendly irrigation systems, providing excellent service is crucial for ongoing success.
One way you can improve your warehousing of products is to schedule ongoing maintenance. Daily and weekly tasks, such as checking inventory levels and tools, should be performed by every staff member. Other procedures such as lubricating equipment and cleaning up spills should be done monthly or quarterly. Daily Tasks A daily task is to Read more
One way you can improve your warehousing of products is to schedule ongoing maintenance. Daily and weekly tasks, such as checking inventory levels and tools, should be performed by every staff member. Other procedures such as lubricating equipment and cleaning up spills should be done monthly or quarterly.
Daily Tasks
A daily task is to check the inventory levels of all items in the warehouse. This step ensures that no items are unaccounted for, lost, or stolen. It also helps prevent over-ordering. If an item is low on stock, it can be ordered before running out completely. This will lead to less downtime and faster deliveries. Inventory levels should be checked at the beginning of a shift and periodically throughout the day to account for loss or theft.
Daily tasks also include testing all tools to ensure they are working correctly before use. For example, if there is a forklift tester within the warehouse, it should be used daily to ensure the forklift is in working order. They should also check their toolboxes for needed supplies, such as nails or screws, which may be required during that shift.
Weekly Tasks
Weekly tasks typically include cleaning and lubricating equipment, as well as checking or replacing air filters, or replacing pallet jack parts like bt l2000. By doing this, you can improve the performance of the equipment and extend its lifespan. For example, if employees go through excessive oil within a week, it may be necessary to check the amount of oil in each vehicle and refill them.
Monthly Tasks
Monthly tasks include checking storage containers for leaks and improving the ventilation system. Leaky storage containers can cause a lot of damage to other products, leading to a loss of profit. It is also essential to check the vents in the warehouse every month to ensure that there is enough fresh air coming into the warehouse and there is not too much carbon dioxide (which can lead to respiratory issues). Monthly tasks also include conducting a fire drill.
Quarterly Tasks
Quarterly tasks include cleaning up the warehouse and grounds by removing any trash or recycling bins that might be full. Employees should also check if there are any damaged or broken shelves to be repaired as quickly as possible. It is essential to make sure that everything has been cleaned and maintained to avoid any unnecessary risks. For example, broken equipment can cause hazards and other issues for employees who work around them.
Semi-Annual Tasks
Semi-annual tasks include checking all high voltage devices for safety and replacing light bulbs throughout the warehouse. Employees should test lights every day, but semi-annual tests will be more thorough, and it is vital to check that there are no loose wires or gas leaks. Employees should also check with the warehouse manager to see which bulbs need replacing every six months.
Annual Tasks
Annually, employees should check for any asbestos or other hazardous materials. These materials will need to be removed from the warehouse immediately so that they don’t cause damage to workers or become a hazard. Employees should make sure that there is no asbestos in the walls and ceilings of the warehouse and any equipment used throughout the day.
It is also essential to conduct a preventive maintenance inspection of all equipment to identify any issues that may arise later on.
It is an exciting time in any business’s development, that moment you realize the time has come to expand and build new offices, sites, or premises. Now, we certainly don’t want to squelch your ambitions, and we’re thrilled that your company is growing, but to make sure that you take on this challenge with the Read more
It is an exciting time in any business’s development, that moment you realize the time has come to expand and build new offices, sites, or premises. Now, we certainly don’t want to squelch your ambitions, and we’re thrilled that your company is growing, but to make sure that you take on this challenge with the right amount of realism, we have a few things that you need to think about first.
Plan, Organize, Lead, and Controlling (POLC)
This management principle has been around for ages. It’s one of those that ring as true now as it ever has because it is grounded in the solid elements of any project plan or management plan of action. Before you even think about your construction plan, you’ll need to formulate the program that will govern everything else, and using these principles will get you there.
Sound Financial Planning
It is always a good idea to revisit all of the principles that we’re going to discuss in this post, and while not all of them seem groundbreaking to you, they’re well worth revisiting. (Because they work) and of all the tried and tested principles of construction planning, this has got to be one of the singular most important – financial planning. There are far too many businesses who fail at their expansion projects or, worse, fail as an entity because they didn’t fully embrace change management and what it means for their particular enterprises.
American businesses are particularly aggressive, and it’s part of why we remain the world leaders in industry and commerce. Still, it’s that same aggression and lust for performance that has driven so many potential success stories into the pages of oblivion. There is no shortcut around it; a solid, intelligent, and managed financial plan is beyond critical.
Know Limitations
It makes perfect sense to look into Construction management companies to take on your construction or remodeling projects; in fact, in 99% of cases, we’d suggest it’s the only sound option for you. Think about it this way, a construction company isn’t going to tell you how to run your business, are they? Did you know that critical staff shortages exist within the construction industry? So if the experts are battling to find the right amount of staff with the right skills, imagine how that would impact you if you tried to take on this project personally?
Dream Big but Plan for Somewhere in Between
We get it, you want that high rise with a corner office and a view, but there’s a pretty good chance that you’re not there…yet, so keep your dreams in mind when speaking to your architect but know what it is you’re really going after before you even make that call and make sure that you have your partners around you (and all are in agreement) before you even do that.
These are exciting times for business, and nowhere is this more obvious than in the construction industry, so if you have expansion or remodeling plans on your whiteboard for the near future, bear this in mind because of all the best-laid plans of mice and men, nothing will kill your ambition more (or blitz your budget faster) than stalled construction projects brought about by lack of planning.