People in the News

Leading customer service training company positions itself for future growth with new leadership position

With a focus on continuing the growth of the business, Garside brings a wealth of experience to the executive position.

“Zac has been an asset to the company since he joined the team,” said Brigham Dickinson, Founder and President of Power Selling Pros. “Good home service companies are constantly busy, so they don’t have much time to focus on ways to improve company culture or the customer experience. Zac has been at the forefront of helping these companies learn how to grow their business with an enhanced company culture and a better customer experience since 2015.”

“Zac is now in a position of leadership at Power Selling Pros that will enable contractors and their teams to focus more on people and service skills using our trademarked Pattern for Excellence and the principles found therein. Zac is the perfect person to drive the direction of this company moving forward.”

Power Selling Pros has named tenured marketing specialist Zac Garside, pictured, as its new CEO.

Garside graduated from Utah State University with a bachelor’s degree in marketing. He joined Power Selling Pros in 2015 as a customer service coach and has held various positions since then including business developer, trainer, sales manager and head of marketing.

With a strong dedication to helping home service businesses grow through personalized coaching and group training, Garside is also the host of “This Call May Be Recorded.” The popular YouTube show is where Garside listens to recorded customer service phone calls and coaches them up live.

“At Power Selling Pros, we have been creating positive change for contractors for almost 15 years now – teaching them and their teams a proven set of customer service and communication skills utilized by literally thousands of growing companies in our industry.” Garside said. “I am grateful for the trust that Brigham has placed in me to take the lead of what Power Selling Pros has become from scratch under his stewardship and continue to grow it by building our people internally as well as the many companies we serve in this industry.”

“A long time ago, Brigham heard Zig Ziglar say that you can have anything you want in life as long as you help other people get what they want. In other words, personal and business success comes from the extent to which you serve others. Our intent is to help more contractors see that customers no longer compare you to your direct competition. They now compare you to everyone they buy from! The new standard for customer service is to create a ’WOW’ experience every single time, and we’re going to arm contractors everywhere with the confidence, self-reliance and service mindedness they need to create that kind of experience in every employee and client interaction.”

As CEO of Power Selling Pros, Garside is looking to evolve services by making the voices of their clients and partners the driving force behind the company.

“In my new executive role, I want to utilize all the tools at my disposal to grow the company,” Garside said. “I will ask for help and recognize the strength and expertise of the great people in our industry while owning my mistakes. Knowledge is power, and I will accept feedback from industry professionals that understand the goals of Power Selling Pros.”

For more information about Power Selling Pros, visit https://powersellingpros.com/.

A. O. Smith Corporation (NYSE: AOS), a leader in water heating and water treatment, today announced the appointment of Noelle Brigham, P. E., Env. SP. as the Company’s Environmental, Social and Governance (ESG) Director. Brigham will lead and drive all aspects of the ESG initiatives while developing a long-term strategy for the Company’s global commitments and strategy in this field.

Brigham is a licensed Professional Engineer and Envision Sustainability Professional with more than 20 years of experience in sustainability and environmental engineering in the consumer products and consulting industries. In her sustainability role at S. C. Johnson & Son, Inc., Brigham created global strategies and led international implementation plans for research, development and engineering for consumer product formulation and packaging. As an Instructor, Professor of Practice in the Opus College of Engineering at Marquette University, she developed a new sustainability management executive education program.

“Noelle’s extensive experience in the ESG space will prove invaluable as we continue A. O. Smith’s efforts to blend our business and sustainability goals,” said Chuck Lauber, A. O. Smith executive vice president and chief financial officer. “Underpinning our corporate values is a commitment to sustainability and we are proud to welcome Noelle to lead this critical initiative as her singular focus.”

Noelle is completing her PhD in environmental engineering at Marquette University. She received her master’s in environmental engineering and Bachelor of Science in civil and environmental engineering from Marquette University as well. She is a member of the National Council of Examiners for Engineering and Surveying (NCEES) and Fundamentals of Engineering (FE) Exam Development committee member, in addition to participating in the Wisconsin Department of Natural Resources air management study group.

Rose Heating & Air Conditioning of Urbana, Illinois has been named the 2022 Bryant Dealer of the Year, the highest honor a Bryant dealer can receive. Each year, this award recognizes a Bryant Factory Authorized Dealer (BFAD) whose hard work, expertise and business acumen sets them apart as an industry leader. Bryant, a leading supplier of heating, ventilating, and air conditioning (HVAC) equipment, is a part of Carrier Global Corporation (NYSE: CARR), the leading global provider of healthy, safe, sustainable and intelligent building and cold chain solutions.

Rose Heating & Air Conditioning is a third-generation business with over 60 years of service in the HVAC industry. Founded in 1962, this is a proud family-owned and-operated business with the sole aim of providing exceptional customer service at an affordable price. Rose Heating & Air Conditioning was awarded Bryant’s prestigious “Circle of Champions” award in 2018, 2019 and 2020, and Bryant’s “Medal of Excellence” award in 1992, 2021 and 2022, ranking them among the top 22 dealers in North America.

“Bryant dealers continue to raise the bar in our industry and are among the best in the business,” said Justin Keppy, President, NA Residential & Light Commercial HVAC, Carrier. “Our 2022 Dealer of the Year, Rose Heating & Air Conditioning, truly represents the commitment to service and customer satisfaction that we expect from our dealers. We are proud to have them as a Bryant brand advocate.”

For more information about Bryant visit www.bryant.com.

Former Maryland government official brings industry expertise to Danfoss 

Danfoss is pleased to announce that Steven Lakin has joined the company as its new director of public and industry affairs. Lakin, who began his new role on May 16, is an accomplished government relations and public affairs professional with extensive experience working across multiple industries, with industry associations, and with policymakers at the state and federal level.

Steven Lakin is Danfoss’ new director of public and industry affairs.

Most recently, Steven was the deputy commissioner of labor and industry for the State of Maryland (2016-2022). Previously, he served in leadership roles for several contracting associations and worked for two members of Congress, two governors and one U.S. president.

“I am excited to join Danfoss and bring my experience in both the public and private sector,” said Lakin. “Danfoss is an industry leader in energy efficiency and sustainable technologies and I look forward to working with key industry and government stakeholders at this critical junction where innovations in climate and sustainable solutions are gaining momentum in our national conversation.”

Steven has a bachelor’s degree in political science with a minor in communications from the University of Florida.