Most suppliers don’t have the opportunity to build loyalty with those who use their products. Customers may buy one HVAC every ten years, for example. Customer loyalty can’t really be built on that timeline. Often, the contractor is the one who needs to understand and advocate for the manufacture’s product. Therefore, your suppliers greatly value Read more
Customer
Field service management (FSM) and customer relationship management (CRM) are best-of-breed solutions that are essential to the work of field technicians. Both tools manage different aspects of client needs, but if they’re not working together, businesses will miss out on new opportunities and more productive work processes. So how do you synch the two? FSM Read more