customer satisfaction

Navigating the challenging terrain of the contracting business requires more than just skill, it demands dedication, hard work, and a deep sense of business acumen. In the fiercely competitive world of contracting, every decision you make, from the materials you choose to the way you engage with clients, molds your professional image. Let’s delve deeper Read more

If you’re in the construction industry, then you know that it can be tough to succeed. There are a lot of things that go into making a construction business successful, and if you’re not prepared for them all, then your business is likely to fail. So here we will discuss five of the most important Read more

If you are keen to make sure that your industry business is working as it should, and that it is likely to continue growing in the future, then one major area that you should always focus on is providing your clients with what they really need. This is something that is both important and yet Read more

Customer reviews are becoming increasingly important to clients looking for building and construction services. It’s more crucial than ever to go all out to impress clients if you own a business. Here are some trust-building tactics to help you enhance your ratings and boost the likelihood of client recommendations. No hidden fees and solid quotes Read more

If you own your own construction firm, then you’ll know that the key to client retention and repeat business is excellent customer satisfaction. However, working with a team of tradesmen doesn’t always naturally result in excellent customer service for your clients. You’ll need to coach your team into specific ways of working that ensure your Read more