Customer Engagement

The new feature gives Text Request customers the ability to request, track, and respond to Google reviews seamlessly from Text Request Text Request, the industry-leading business messaging platform, announced today the release of its newest feature, Reviews — a review management solution that enables customers to request, track, and respond to reviews on Google directly from their Read more

NIBCO INC. has announced the promotion of Dawn Bloch to vice president, customer engagement. In her new role, Bloch will oversee the marketing communications department in addition to continuing to manage business development and customer service. She will report to Ashley Martin, executive vice president, NIBCO. Bloch joined NIBCO in 2000 as a customer service representative Read more