best practices

Long were the days when someone would just have a problem with their home (such as plumbing), pull out the phonebook go into the yellow pages, and then find the first name or ad that caught attention. Marketing used to be so much simpler for contractors, maybe a phonebook ad here and there, sometimes an Read more

If you own your own construction firm, then you’ll know that the key to client retention and repeat business is excellent customer satisfaction. However, working with a team of tradesmen doesn’t always naturally result in excellent customer service for your clients. You’ll need to coach your team into specific ways of working that ensure your Read more