Artificial Intelligence (AI)

Leading field service software empowers businesses with AI dispatcher Jessica Workiz, the leading field service management platform with over 120,000 customers, has announced the launch of its latest innovative AI service, Genius Answering. Genius Answering is the latest innovation in the Workiz Genius suite aimed at redefining after-hours field service operations. Jessica is the smart Read more

By Didi Azaria The field service industry faces a growing challenge: finding and retaining skilled technicians as Baby Boomers and Gen X workers retire. A promising trend, however, is the influx of Gen Z workers into blue-collar jobs like HVAC, plumbing and electrical work. This generation brings a new dynamic—they are highly tech-savvy and expect Read more

Gone are the days when word-of-mouth and a Yellow Pages listing kept your business calendar full. Digital marketing has always been essential to trades- but unlike that trusty set of wrenches, marketing tools keep changing at lightning speed. In 2024, building trade professionals face a newfound reality: adapt to new trade digital marketing trends, or Read more

By Roland Ligtenberg Key performance indicators (KPIs) aren’t just numbers on a spreadsheet. They’re the pulse of any contracting business. They tell business owners in real time how well their company is performing in the critical areas that matter most – and help guide them to data-backed decisions that will enhance efficiency and profitability. If Read more

Contractors and Technicians Embrace AI to Advance Skill Sets and Grow Businesses with Solutions Announced at ServiceTitan’s Annual User Conference ServiceTitan, a leading software platform built to power the trades, today announced additions to its AI-powered technology for residential and commercial contractors. The latest solutions unveiled at Pantheon 2024 include a transformative AI assistant that will work Read more