Manufacturers who apply to the ICC Evaluation Service for an ICC-ES evaluation report (ESR) or listing will receive enhanced, best-in-class customer care under the new Connect+ service. This valuable service will benefit new and existing ICC-ES report holders by offering a dedicated service team committed to customer satisfaction with answers to any questions applicants may have.
“Based on customer feedback, ICC-ES continues to implement new ways to simplify the application process,” said ICC-ES President, Shahin Moinian, P.E. “We’re listening to our clients and constantly improving our processes to meet their needs.”
The dedicated ICC-ES Connect+ Customer Care representatives and technical staff in each of ICC-ES’ regional offices will guide applicants through the application and documentation process and provide them immediate access to professionals when assistance is needed. Applicants can be confident that the dedicated ICC-ES Connect+ Customer Care team will provide the highest level of individual attention to each applicant. ICC-ES is supporting the Connect+ service by providing ICC-ES representatives with on-going, advanced customer service training to further meet the needs of clients and facilitate the code-compliance report process from beginning-to-end.
“We appreciate the professional service offered by ICC-ES knowing that it is recognized industry-wide as well as by the building code officials,” said Craig Snyder, P.E., Technical Director, CH Machine, Inc.
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