Design Mechanical Inc. (DMI) Increases First Time Fixes

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Founded in 2003, Kansas City, Kan.-based DMI is a mechanical service and construction company that provides HVAC services to the commercial and industrial markets. With a field staff of more than 60 technicians, DMI services more than 1,000 commercial customers.

_09C8643CA DMI philosophy, “Best People, Best Customers, Best Practices,” general manager Valerie Musset was looking for new ways to improve business systems and processes. “We’ve always been a company that uses technology to improve our operations” says Musset. “We started to think about adopting a field service management system five years ago. After 18 months, we realized we needed a different solution; we needed a field service management solution that could help us deliver more first time fixes. FieldAware was the answer.”

_09C8545BFieldAware’s mobile apps make it easy for DMI’s technicians to get the information they need, when and where they need it.  Technicians can view the customer’s complete work order history by date or by asset. “FieldAware allows a technician to see the services that a previous technician performed for the customer” said Musset. “This is incredibly helpful because the technician doesn’t have to call back to the office when they want to know about previous work.  They just get the jobs done.”

_09C8672BAs a result, DMI’s technicians are now making more first time fixes — and almost eliminating second and third trips back to the customer.  DMI’s customers are happier, technicians are more productive and fuel and vehicle costs have decreased.

Musset is happy DMI chose FieldAware for another reason.  “We needed a provider that could deliver what they said,” stated Musset.  “Our technicians and dispatchers rely on the mobile and Web apps to communicate every day on every job.”

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