Concord, Mass. — TomTom Business Solutions, a leading provider of advanced GPS and fleet management solutions, today announced a partnership with MSI Data to integrate their Service Pro® Field Service Management software with TomTom WEBFLEET®. Service Pro® users gain access to vehicle location and accurate travel time information allowing them to offer a more reliable service to their customers.
“Proactive communication with customers and compliance with appointment ETA windows is one of the most important indicators of success for field service businesses,” said Harvey Shovers, president of MSI Data. “By integrating TomTom’s WEBFLEET service with Service Pro, we are pleased to provide a single solution for addressing this issue for the field service marketplace.”
A recent TomTom survey showed that 66 percent of service customers expect a maximum of two hours for service delivery windows, and 74 percent say that late arrivals or missed appointments can be a reason for losing business.
For information, visit www.tomtom.com.
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