Business owners are always looking for ways to increase revenues and profitability while reducing costs. Although there are a variety of ways to accomplish this, one of the most effective methods of driving significant new revenue and dramatically reducing costs is through field service automation via Smartphone native apps. A study by the Aberdeen Group entitled the “Mobile Field Service Solution Selection Report” found that mobile field service automation could:
• Increase worker productivity by an average of 27%
• Increase customer satisfaction by an average of 19%
• Increase service revenues by an average of 13%
• Increase overall profitability by an average of 17%
However, many small and medium size contractors have been scared away from pursuing field service automation due to the high cost of buying expensive hardware, software and training – until now. Fortunately for contractors of all sizes, new technology using cloud-based computing and mobile smart phones now make it affordable for everyone to automate not only their field service operations but also their entire organizations.
Mobile field service solutions via the cloud digitize the entire workflow so that everyone in the company can share it over the Internet via web-browsers or their Smartphones on a 24/7 basis. The digitization of work flow eliminates the need for paper work orders and allows field service companies to significantly streamline the scheduling process, increase field staff productivity, improve customer satisfaction and capture new sales lead opportunities by using the automation functionality that was previously only available to large companies.
Designed for the entire service team (customer service reps, dispatchers, service managers, field staff, accounts/payroll managers, owners) it performs such key functions as:
• Customer Management
• Service Requests
• Scheduling and Dispatching
• Mobile Access for Field Staff
• Accounting Integration
Several companies have reported very impressive results by implementing the mobile software solution. Pearson Mechanical, an air conditioning, heating and plumbing service company in Arlington, Texas, for example, gained a 15% increase in revenue as well as a 60% reduction in administrative overhead. They also saw a major decrease in the time from service completion to invoice from 7 days to 15 minutes, an increase in revenue producing hours, as well as a 10% fuel and vehicle maintenance savings.
If you haven’t heard of the cloud-based, mobile field service solution, you may want to check it out. http://www.fieldaware.com/
About the Author
Karl Schneider is Vice President of Marketing for FieldAware, a field service management solution company specializing in providing effective mobile solutions to plumbing and mechanical contractors.
Karl Schneider, VP of Marketing